Returns and refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@myspatender.com. Please note that returns will need to be sent to the following address:
Outdoor Innovations
3 Fleetwood drive
Somerville NJ 08876
Items sent back to us without first requesting a return will not be accepted. If your return is approved, we’ll provide instructions for sending your item back.
You can always contact us for any return question at info@myspatender.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.